No products in the cart.

Processing Services
ACH Processing
Best ACH Payment Processing for Small Businesses to Accept ACH Payments Instantly So, the consistent queries about accepting ACH payments from your customers have finally brought you here; to one of the best ACH processing companies offering efficient ACH payment solutions.
Air & Vacuum System
Air Vacuum Systems Transact Merchant Services apart from providing intuitive business solutions deals in a number of products that are great for commercial use such as: Air and vacuum machine, Central vacuum pump systems, and Coin-operated air machine and likewise.
ATM Placements and Processing
ATM Placement & Processing Transact Merchant Services provide convenient ATM placement services for wide-ranging businesses based in Chicago IL. We install, place and service ATMs along with providing a leasing option for those who cannot make a full payment at once.
Credit Card and Debit Card Processing
Credit Card Processing Since the merchants at TMS strongly believe in delivering simplified but amplified experiences to our customers, we offer credit card processing as our critical service.
EBT Processing
Electricity Supply
Electricity Supply Transact Merchant Services specializes in providing premium power supply solutions to businesses based within Chicago, IL.
Inventory Services
Inventory Services Transact Merchant Services is well-aware of the hassle it takes to organize an inventory meanwhile running a business around the clock.
Payroll Services
Payroll Services Our qualified and skilled accountants at Transact Merchant Services are committed to providing top-of-the-line payroll services for small businesses throughout Chicago IL.
Point of Sale Solutions
Point of Sales Solutions (POS) If you’re on the hunt for the best point of sale systems for your small business then look no further than Transact Merchant Services. We’re the top dealers of the best POS systems, serving Chicago Illinois.
QR code Services
QR Services QR codes have successfully replaced typical menus to improve customer experience. Transfer Merchant Services now offer a cutting-edge QR menu service for restaurants and similar establishments.
Website and App Development
This is a description

Associate Technical Representative

May 12, 2022

Job Code: ATR1

Number of positions: 10

Responsibilities:

  • Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
  • Setup specialized, Product Operations sponsored, merchant accounts on DMS internal systems as well as 3rd party vendor specific systems.
  • Interact with Relationship Managers, HSC personnel, and External Dolphin Merchant Service offices via phone, fax, and e-mail to resolve any issues relating to the successful processing of new accounts and maintenance requests.
  • Stay current with all equipment options, features, and functions as it relates to the vendor/product.
  • Provide customer service support to merchants participating in Product Operations sponsored programs, including POS and account related inquiries.
  • Meet or exceed production, quality, and attendance objectives of the department.
  • Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces.
  • Other duties as required by business conditions or as assigned.

Technical Skills:

  • Minimum twelve (12) months data entry experience and/or twelve (12) months call center.
  • Fundamental knowledge of the overall Bankcard Industry.
  • Ability to work rapidly, independently, and accurately under pressure to meet departmental goals.
  • Knowledgeable of company policies, procedures, products, and services. Have a current knowledge of workgroup and department’s procedures, policies, and responsibilities.
  • Must have a vehicle to go to merchant sites do installs and setup for merchant accounts with our equipment.
  • Able to do inventory count for location.
  • Must be able to work with team to upload inventory online to different platforms.
  • Must be ablet to support merchants with their technical challenges with our systems.
  • Must have a strong understanding of Point-of-Sale functionality and support
  • Working knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem-solving skills and attention to detail.
  • Must have a strong understanding of overall POS Support.
  • Strong Maintenance and Application Entry background is a plus.
  • Level: Works under limited supervision; work is typically routine; refers to standard instructions and procedures for guidance and direction; encounters issues that are varied, but straightforward and may require research/inquiry to solve. Must be able to quickly and accurately perform data entry functions and provide accurate and courteous phone support.

Required Skills:

Apply for job

Other Jobs

Sales Associate

Software Dev

Financial Merchant Solutions Corp is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. All other trademarks, service marks and trade names referenced in this material are the property of their respective owners. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries.
Copyright © 2023 Dolphin Merchant Services
menuchevron-down