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This is a description

Associate Technical Representative

May 12, 2022

Job Code: ATR1

Number of positions: 10


  • Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
  • Setup specialized, Product Operations sponsored, merchant accounts on DMS internal systems as well as 3rd party vendor specific systems.
  • Interact with Relationship Managers, HSC personnel, and External Dolphin Merchant Service offices via phone, fax, and e-mail to resolve any issues relating to the successful processing of new accounts and maintenance requests.
  • Stay current with all equipment options, features, and functions as it relates to the vendor/product.
  • Provide customer service support to merchants participating in Product Operations sponsored programs, including POS and account related inquiries.
  • Meet or exceed production, quality, and attendance objectives of the department.
  • Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces.
  • Other duties as required by business conditions or as assigned.

Technical Skills:

  • Minimum twelve (12) months data entry experience and/or twelve (12) months call center.
  • Fundamental knowledge of the overall Bankcard Industry.
  • Ability to work rapidly, independently, and accurately under pressure to meet departmental goals.
  • Knowledgeable of company policies, procedures, products, and services. Have a current knowledge of workgroup and department’s procedures, policies, and responsibilities.
  • Must have a vehicle to go to merchant sites do installs and setup for merchant accounts with our equipment.
  • Able to do inventory count for location.
  • Must be able to work with team to upload inventory online to different platforms.
  • Must be ablet to support merchants with their technical challenges with our systems.
  • Must have a strong understanding of Point-of-Sale functionality and support
  • Working knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem-solving skills and attention to detail.
  • Must have a strong understanding of overall POS Support.
  • Strong Maintenance and Application Entry background is a plus.
  • Level: Works under limited supervision; work is typically routine; refers to standard instructions and procedures for guidance and direction; encounters issues that are varied, but straightforward and may require research/inquiry to solve. Must be able to quickly and accurately perform data entry functions and provide accurate and courteous phone support.

Required Skills:

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